La Belle Dame Policies
We accept payment in the form of VISA, MasterCard, and PayPal. As all orders are custom made, payments for orders placed with VISA and MasterCard will be processed before your order is made.
All items are custom made by hand to your specifications, by the artist. Current order fulfillment times are 1-8 business days for most orders*. We try our utmost best to make sure that all packages are shipped within this time frame. We know how important each piece is to your individual healing journey, and it is important to us to get it there as quickly as possible.
This time may vary slightly depending on current order load, and unforeseen events. We are a small family business, with each piece being individually handcrafted by Kimberly to your specifications - so we certainly appreciate your compassionate understanding that sometimes situations such as the flu or illness can occur, and high volume times such as Christmas and Mother's Day may increase wait times.
Please feel free to contact us at any time to check the status of your order. If you need your order by a specific special date, please let us know, and we will try our best to ensure that it arrives in time.
Please read our Shipping Policies page to ensure that you choose the shipping method that best suits your needs.
*All of our pieces are custom hand-made per order. When choosing which shipping method best suits your needs, please add an order fulfillment time of 1-8 business days to your shipping time for all sterling silver orders. All 14k gold, custom etched or Forget Me Not Ring orders are made within 14 business days. All order fulfilment times are subject to change with time of year, work load and availability.
We offer separate shipping options in our shopping cart. Should you wish to purchase a gift for someone and have it shipped directly to them, enter your address in the section for Billing Address and the address for the receiver of your gift in the Shipping Address.
All orders come packaged in a free organza jewelry bag, ready for gift giving. We will also include a brief note, at absolutely no extra charge. We strive to make gift giving easy as a click of the mouse!
We accept exchanges on merchandise within 30 days of your receiving your order. Items for exchange must be in the original packaging, and must be in new condition. Shipping your merchandise for exchange to us is at your own expense.
We will not accept exchanges on personalised, engraved, or custom made orders.
We accept returns within 30 days of your receiving your goods. Articles must be in new condition. If you desire to return a purchase for a refund, please notify us by e-mail before sending it back. You will be assigned a case number that must be included with your return.
We will not accept returns on pieces that have been engraved, custom made, or personalised.
Shipping and Handling costs are non-refundable. Returns over $100 will be charged a 10 % restocking fee. If you wish to exchange your purchase for another item or store credit, please contact us for directions.
When returning your package please include your case number, and your order number.
All returns and exchanges must be sent via the postal service. All courier packages will be refused. All returns and exchanges must be clearly marked as RETURN OF MERCHANDISE or a flat fee of $8.00 US will apply to cover customs fees.
Should items be returned without authorisation or in an unacceptable condition, the buyer will have the option of having them shipped back at their expense. Contacting us ahead of time will avoid any of these miscommunications.
All jewelry is guaranteed for workmanship for three months from time of purchase. During this time, we will gladly repair your items free of charge if our workmanship is at fault. If your jewelry breaks due to mishandling (gets caught and broken, drops on floor, etc.) during this time, we will repair your item for you for free, and ask that you cover shipping costs. Please contact us and fully describe the problem and we will reply with a quote.
Due to the delicate nature of chains, we do not insure chains against breakage. If you break your chain, we will gladly offer you a new chain at a discounted price. We recommend that you remove chains before getting dressed, or undressed, as this is a common time for chains to get caught on clothing and tugged forcefully. We also recommend that you do not wear your jewelry when performing any physical activity such as yard work, housework, or sports.
All personal information given to LaBelleDame.com will be kept confidential and will only be used to fill your order. We do not sell our customer lists. If you should like to receive information on new product releases, upcoming sales and special discounts, please subscribe to our newsletter on the Home page.
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